Consumer Notice
Patient Rights and Consumer Information
(Texas Health and Safety Code §181.105)
This practice is committed to transparency, client rights, and compliance with Texas law. The information below explains how clients may access their health care records, contact the appropriate licensing authority, and file a consumer complaint.
Requesting Your Health Care Records
Clients have the right to request access to their health care records in accordance with applicable state and federal law.
To request your records:
Submit a written request to this practice.
Requests may be made by email, secure client portal, or written letter.
Requests must include sufficient information to verify your identity.
Records will be provided within the timeframe required by law.
Reasonable fees may apply as permitted by Texas law.
Records Requests Contact:
justin@mckissickcounseling.com
If you have questions about accessing your records, please contact this office directly.
Licensing and Regulatory Authority
This provider is licensed and regulated by the State of Texas.
Texas State Board of Examiners of Professional Counselors
Texas Behavioral Health Executive Council (BHEC)
Clients may contact the Board regarding licensing information or to file a complaint related to professional conduct.
Board Contact Information:
Website: https://bhec.texas.gov
Phone: (512) 305-7700
Mailing Address:
Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, Texas 78701
Filing a Consumer Complaint
Clients may also file a consumer complaint with the Texas Office of the Attorney General regarding consumer protection concerns.
Texas Office of the Attorney General – Consumer Protection Division
Website: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
The Attorney General’s Office accepts complaints related to deceptive practices, billing concerns, and other consumer matters.